1. Privacy Policy

Last updated: 2 December 2025

Sunkey Energy Ltd, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard your information when you interact with us.

Who We Are

Sunkey Energy Ltd
Flat 8, 32 Carter Close
Hawkinge, Kent, CT18 7TR
Email: info@sunkeyenergy.co.uk
Phone: 01303 627436

We are the “data controller” for the purposes of UK data-protection law.

What Personal Data We Collect

• Name
• Address
• Email address
• Telephone number
• Property details (where relevant for renewable energy assessments)
• Any information you voluntarily provide when contacting us

We may obtain this information when you contact us by phone, email, social media, our website, or in person.

How We Store Your Data

• Provide quotes and information about our renewable energy products and services
• Contact you regarding enquiries or ongoing work
• Manage installations, maintenance and customer accounts
• Keep internal records (including storing customer details in QuickBooks or other business systems)
• Meet legal, financial or regulatory obligations

We do not sell your personal data to third parties.

Lawful Bases for Processing

• Contract – to take steps at your request before entering a contract, or to fulfil a contract for services
• Legitimate interests – for business administration, customer service and communication
• Legal obligation – where we need to retain information for tax or accounting purposes

How We Store Your Data

Your information may be stored in secure cloud systems we use to run our business (e.g., QuickBooks, email systems, CRM tools). We use reasonable technical and organisational measures to safeguard your data.

How Long We Keep Your Data

We only keep your personal data for as long as necessary for the purposes for which it was collected, including legal and accounting requirements. Typical retention periods are 6 years for financial records.

Sharing Your Information

We may share your information with trusted third parties when necessary, such as:

• Accountants and financial platforms (e.g., QuickBooks)
• Subcontractors or engineers involved in installations
• IT providers who support our business systems
• Regulatory or legal authorities if required by law

We ensure that any third party handles your data securely and only for legitimate business reasons.

Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Object to processing based on legitimate interests
• Request transfer of your data to another provider (data portability)
• Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

ICO website: https://ico.org.uk

Cookies and Website Tracking

Our website does not currently use non-essential cookies or collect personal data through analytics or tracking tools.

Contact Us

Email: info@sunkeyenergy.co.uk
Phone: 01303 627436
Address: Flat 8, 32 Carter Close, Hawkinge, Kent, CT18 7TR

2. Terms & Conditions

Introduction
These Terms & Conditions govern your use of the Sunkey Energy Ltd website and our services. By accessing our website or requesting services from us, you agree to these terms.

Our Services
Sunkey Energy Ltd provides renewable energy installations including solar PV, battery storage, EV chargers, maintenance, and associated electrical work.

Quotations & Orders

• Quotations are valid for 30 days unless stated otherwise.
• Work begins only once the customer approves the quote in writing.
• Additional work will be quoted separately.

Payment Terms

• A deposit may be required before work commences.
• Final balance is due upon completion.
• Payments can be made via bank transfer or card (fees may apply).
• Late payments may incur charges.

Cancellations
Customers may cancel within 14 days of accepting the quote. Costs may be deducted if work has begun at the customer’s request.

Warranties

• Products come with manufacturer warranties.
• Installation workmanship warranty provided by Sunkey Energy Ltd.

Liability
We are not liable for delays caused by factors beyond our control (weather, supply shortages, grid constraints).

Website Use
You agree not to misuse the website or attempt unauthorised access.

Governing Law
These terms are governed by the laws of England and Wales.

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3. Complaints Policy (RECC/MCS Compliant)

Sunkey Energy Ltd is committed to excellent customer service.

How to Make a Complaint

• Email: info@sunkeyenergy.co.uk
• Phone: 01303 627436
• Post: Sunkey Energy Ltd, Flat 8, 32 Carter Close, Hawkinge, Kent, CT18 7TR

Our Complaint Process

• Acknowledge within 3 working days
• Full investigation by a senior team member
• Response within 10 working days
• Offer resolution or next steps

If Not Satisfied
You may escalate via RECC, MCS, or Alternative Dispute Resolution (ADR).

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4. Cookies Policy

What Are Cookies?
Cookies are small files stored on your device to improve user experience.

Do We Use Cookies?
Currently, we only use essential cookies.

Managing Cookies
Cookies can be managed or disabled in your browser settings.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Object to processing based on legitimate interests
• Request restriction of processing
• Request transfer of your data to another provider (data portability)
• Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

ICO website: https://ico.org.uk

Cookies and Website Tracking

Our website does not currently use non-essential cookies or collect personal data through analytics or tracking tools.

Contact Us

Email: info@sunkeyenergy.co.uk
Phone: 01303 627436
Address: Flat 8, 32 Carter Close, Hawkinge, Kent, CT18 7TR